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Policy
For sake of brevity
EZpools.com will be referred to as EZP
WARRANTY
No Warranty is implied by EZP. All
warranties are handled through the manufacturer. At No time
is EZP responsible for covering any
warranty claims on products they sell.
EZP will handle the warranty within
one year of the purchase date. If we have the part in our
warehouse, we will replace the damaged part's). We usually
have the parts. (90% of the time) Feel free to call
EZP for phone numbers or web addresses
of the Manufacturers If we do not have the part we will put
the buyer in contact with the manufacturer. We deal with
only reputable companies who warrant their pools in a timely
and Courteous manner
SHIPPING
EZP will deliver the merchandise to
your curbside. When the product arrives inspect all items
for shortage damage. EZP is not
responsible for these occurrence. Any Shortage or Damage to
shipped items should be reported to the carrier at the time
of delivery. Any Damaged items or shortages are the
responsibility of the Carrier. If Not reported there can be
no claim on shipping damage or shortages. All shipping Costs
are estimated when you order, if they are different from
your online order you will be notified via email of the
actual Cost. EZP will not be
responsible for costs accrued because of Shipping Company
problems. All shipping times are approximate.
Installation
Installation of an EZP
pool is the responsibility of the consumer.
EZP will not be responsible for installation or
reinstallation fees, nor will it be responsible for the
loss of water or chemicals or any damage resulting from
improper installation
RETURNS
Returns only after RMA# is issued and within 30 days of
receipt of merchandise. There will be a 25% restocking fee
on all returns. Shipping cost is non refundable and the
buyer is responsible for out bound and inbound shipping. No
open boxes will be accepted. Returns on new and un open
Boxes only.
EXCLUSIONS
No returns on above ground pool kits. All sales are final on
these items.
Cancellations on above ground pools will not be accepted
when the buyer has not yet received the pool kit. There is a
3% fee on above ground pool cancellations
EZP is not responsible for
typographical errors on invoices. you will receive only the
products you have ordered.
PRICING
Prices are subject to change without notice, you will be
informed of changes via email.
International Orders are only accepted with money orders or
cashiers checks or Visa Credit Card.
All Claims including those for missing or
damaged parts must be made within 30 (thirty) days of
receipt of pool
Final Note
Refusal of Shipment after sale will be subject to inbound
and outbound freight charges to your credit card
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